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Customer Complaints are a direct reflection on the Quality Management System of Meat World Group. All customer complaints will be dealt with in a swift and friendly manner. Records of all complaints will be kept.

Customer complaints will be recorded within the same working day when the complaint is received and a corrective action is to be created and issued to the relevant department within the organisation.

Meat World will respond to customer queries between 08:00 and 17:00, Monday to Friday. We will respond to queries received over the weekend and on public holidays during these weekday hours.