POPIA COMPLIANCE

At Meat World we respect your privacy and with the new Protection of Personal Information Act, which came into effect on 1 July 2021, we want to be sure we are compliant. 
Meat World uses various platforms to inform you about our famous specials, one of which is SMS marketing. 

With the new act, Meat World would like to ensure all of our recipients are still interested in receiving SMS's from us, if you do, no need for any action. However, if you wish to be removed, kindly contact us via the website or contact the branch from which you are receiving the SMS's from. Visit our store locator on our contact-page for an entire list of our branches and related information. 

Also remember that you can simply reply STOP to an SMS to opt-out at any time you wish. 

 

 

CUSTOMER COMPLAINT

**PLEASE NOTE - When submitting your complaint an error message will appear. WE WILL STILL RECEIVE YOUR COMPLAINT. 

Customer Complaints are a direct reflection on the Quality Management System of Meat World Group. All customer complaints will be dealt with in a swift and friendly manner. Records of all complaints will be kept.

Customer complaints will be recorded within the same working day when the complaint is received and a corrective action is to be created and issued to the relevant department within the organisation.

Meat World will respond to customer queries between 08:00 and 17:00, Monday to Friday. We will respond to queries received over the weekend and on public holidays during these weekday hours.

    Date of Complaint:

    Name:

    Surname:

    Phone Number:

    Email:

    Address:

    Product Name & Description:

    Batch code:

    Date produced:

    Product size:

    Quantity bought (kg)

    Product distribution (Delivered or In-Store):

    Complaint details: